DailyTrack Support
Get Help & Submit Feedback
Need help with DailyTrack? Found a bug or have a feature request? We're here to help! Use the form below to get in touch with our support team, or check our FAQ for quick answers to common questions.
Submit Support Request
Contact Information
Email Support
Phone Support
Response Time
24-48 hours (business days)
Time Zone
Malaysia (GMT+8)
Before Contacting Support
- Check the FAQ section below for quick answers
- Make sure you have the latest version of DailyTrack
- Try restarting the app or your device
- Check your internet connection for sync issues
- Note your device model and iOS version
Frequently Asked Questions
How do I sync my data across devices?
DailyTrack uses iCloud to sync your data across all your Apple devices. Make sure you're signed in to the same iCloud account on all devices and have iCloud enabled for DailyTrack in Settings > [Your Name] > iCloud > DailyTrack.
My tasks disappeared. How can I recover them?
If your tasks have disappeared, first check if iCloud sync is enabled. If sync is on, try signing out and back into iCloud, then restart the app. Your data should reappear within a few minutes. If the issue persists, contact our support team.
How do I change my notification settings?
You can customize notifications in the app by going to Settings > Notifications. You can also manage system-level notifications in iOS Settings > Notifications > DailyTrack.
Can I export my data?
Yes! You can export your data by going to Settings > Data & Privacy > Export Data. This will create a backup file that you can save or share.
The app is crashing. What should I do?
First, try force-closing the app and reopening it. If crashes persist, restart your device and ensure you have the latest version of DailyTrack from the App Store. If the problem continues, please contact support with your device model and iOS version.
How do I request a refund?
Refunds for in-app purchases are handled by Apple. You can request a refund through the App Store app or by visiting reportaproblem.apple.com. If you need assistance with the refund process, our support team can guide you through it.
Is my data secure and private?
Absolutely! Your data is stored locally on your device and synced through your personal iCloud account. We don't have access to your personal data. For more details, please read our Privacy Policy.