Privacy Policy

JST Core ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SproutSnap mobile application (the "App") and related services.

By using SproutSnap, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not download, register with, or use this App.

Personal Information

We may collect the following types of personal information:

• Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
• Plant Data: Information about plants you track, including photos, notes, and care schedules.
• Usage Data: Information about how you use the App, including features accessed and interaction patterns.
• Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
• Analytics Data: App performance metrics, crash reports, and usage statistics to improve our services.
• Camera and Photos: Access to camera and photo library for plant photography features (with your permission).

Automatically Collected Information

When you use SproutSnap, we automatically collect certain information:

• Log files and usage patterns
• IP address and general location information
• App version and device specifications
• Time stamps of app usage and feature interactions

Information You Provide

You may provide information directly to us through:

• Plant profiles, photos, and care notes
• Reminders and scheduling preferences
• Feedback and support requests
• Survey responses and user research participation
• Social media interactions and shared content

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve SproutSnap's features and functionality
• Personalization: To customize your experience and provide personalized plant care recommendations
• Notifications: To send you plant care reminders and notifications
• Communication: To send you updates, notifications, and respond to your inquiries
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations
• Research: To conduct research and development to improve our services

Data Processing Legal Basis

We process your personal information based on:

• Your consent for specific processing activities
• Performance of our contract with you (Terms of Service)
• Our legitimate interests in providing and improving our services
• Compliance with legal obligations

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud storage and data hosting (Apple iCloud, if enabled by user)
• Analytics and app performance monitoring
• Customer support and communication services
• Payment processing for premium features
• Plant identification and care recommendation services

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process or government requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our Terms of Service
• Prevention of fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security assessments and vulnerability testing
• Data Minimization: We collect and retain only necessary information
• Secure Infrastructure: Use of secure, certified cloud infrastructure providers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Export your plant data and photos

Correction and Updates

• Correct inaccurate or incomplete information
• Update your account and profile information
• Modify your privacy preferences

Deletion and Erasure

• Request deletion of your personal information
• Delete your account and associated data
• Withdraw consent for data processing

Restriction and Objection

• Restrict processing of your information
• Object to certain types of data processing
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We retain your personal information for as long as necessary to:

• Provide you with SproutSnap services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

Retention Periods

• Account Data: Retained while your account is active and for 30 days after deletion
• Usage Analytics: Aggregated data retained for up to 2 years for service improvement
• Support Communications: Retained for 3 years for quality assurance
• Legal Requirements: As required by applicable laws and regulations

When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policies.

SproutSnap is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers promptly.

JST Core is based in Malaysia, and your information may be transferred to and processed in Malaysia or other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence.

When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct
• Your explicit consent for specific transfers

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy in the App
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice in the App
• Updating the "Last Updated" date at the top of this policy

Your continued use of SproutSnap after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

We will respond to your inquiry within 30 days of receipt. For urgent privacy concerns, please indicate "Privacy - Urgent" in your email subject line.